To record a marriage, Computershare require sight of an original or certified copy of the marriage certificate together with the share certificate(s).

In the case of a divorce, Computershare require sight of an original or a certified copy of the decree absolute together with the share certificate(s).

To record a change of name by deed poll Computershare must see an original or a certified copy of the deed that should: show both old and new names; show the old and new signatures; be impressed with the appropriate stamp duty; and be witnessed by a commissioner of oaths or a notary public together with the share certificate(s).

In all cases where private transfers of shares occur, a non-market or stock transfer form should be completed.

Where the transferred shares are a gift and no money is changing hands, the reverse of the transfer should be completed and a declaration made under one of the categories listed a-m.

Where the shares are transferred for cash, stamp duty is payable on these shares (usually the buyer of the shares is responsible for this), and the transfer should bear the appropriate HMRC stamp duty on the front of the transfer. This stamp should equal or exceed 0.5% of the consideration money (money used to buy the shares), rounded up to the nearest £5.

The transfer should be taken or sent to the nearest Stamp Office for this to be done prior to being forwarded to Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol BS99 7NH, together with the share certificate(s) for cancellation.

To protect the interests of Computershare Investor Services PLC and of SIG's shareholders, we are unable to accept instructions over the telephone. You can request a mandate form from Computershare Investor Services PLC, which should be completed, signed and returned to Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol BS99 7NH. The register will then be amended.

New mandate details contained in a letter or on an official mandate form are acceptable.

You will need to contact Computershare Investor Services PLC on 0870 702 0001 for a form of indemnity; there is an administration fee of £43.50 where the value of shares is over £100. For shares valued over £100 a countersignature by a bank or an insurance company is also required.

You need to notify the Registrars in writing:

Computershare Investor Services PLC

PO Box 82

The Pavilions

Bridgwater Road

Bristol

BS99 7NH

If the shares were purchased after the record date, then there is no entitlement to a dividend. If the shares were sold before the record date, then there is no entitlement to a dividend.

Other possible reasons for non-receipt of a dividend payment could be:

• Have you moved/changed bank accounts recently?
• If so, has Computershare Investor Services PLC been advised?