We have built a strong, customer-focused organisation and our people are central to this success. As an inclusive employer, we are keen to attract, recruit, and develop the best talent from diverse backgrounds.

The capability and experience of our people across the business is fundamental to their personal success and career development, as well as the growth of our business. It is vital that we support our people to deliver consistently high performance and to achieve their potential with us, and we provide feedback, support, and training to help colleagues realise their potential.

Our group-wide talent framework is designed to measure the level of capability in key roles throughout the organisation, identify employees with high potential, develop succession plans for critical roles, and identify candidates for potential development moves. It also helps us to address key business risks and proactively provide career development opportunities where identified.

Our performance management process ensures that our employees have clear and realistic objectives and are offered the opportunity for a performance review, at least annually.